Taking work now — the first look is freeNAS drives posted in from anywhere in the UK, or handed in at ten drop-off pointsQuicker still, give us a ring:0800 6890668
NDRNAS Data Recovery 0800 6890668 Price my job

NAS data recovery · UK-wide, by post · every make, every layout

NAS data recovery, at a fixed price. Power it down and label the bays; we do the rest.

A NAS is a small Linux computer with some drives in it, and when it says Crashed, Degraded, Unmounted, Volume dead or shows a red light, the drives usually hold everything and the box holds the only record of how they were arranged. What loses the data is what happens next: a rebuild on a set with a second weak drive, a repair that writes, a reinstall, a reset. Power it down, label the bays, and send the set. We image every drive, rebuild the RAID, SHR, X-RAID, BeyondRAID or ZFS set from the images, repair the file system on the virtual volume, and send your files home on fresh media. A single-drive NAS is £300 + VAT. A two-bay NAS or any RAID or SHR set is £500 + VAT upwards, and four bays, rack units and larger arrays start at £1,250 + VAT. The first look is free, the figure is given in writing, and on most jobs no data means no bill.

Put it to an engineer and hear what it would take
0800 6890668

The look is free · a reference for this checkCHECK-····

What kind of unit is it?

Choose the closest match. You get a likely cause, the band it falls in, and the one thing not to do tonight.

Free, and nothing to payAnswered inside a working day
£500 + VATAny two-bay or RAID set, from
FreeThe first look
5–10 daysAt the bench, for a set
UK-wideBy tracked post
Every drive imaged before anything is rebuiltOne fixed figure in writingMost jobs: no data, no billFiles home on fresh mediaReturn postage paidICO-registered · ZC173784

Four NAS jobs closed, and what went home.

Jobs already closed →
UK · NDR-2026-0540JOB LOGGED ✓

A Synology DS920+ in SHR: drive 2 failed, then drive 4 at 38 per cent of the repair, and the pool marked Crashed

The owner powered down when the repair stopped. Drive 4 had unrecoverable read errors and was imaged slowly with its bad areas last; the original drive 2 was read for the stripes the repair had not reached; the healthy pair end to end. The SHR arrays were assembled from the images, the LVM volume mapped, and the Btrfs file system mounted read-only from the virtual volume. Every folder came back.

99.98% of the volume recovered7 days here, and back by post
Illustrative example — replace with a genuine case
UK · NDR-2026-0526JOB LOGGED ✓

A WD My Cloud Home 6TB, dead after a power cut, with a decade of photographs and no other copy

The unit would not start and the app showed nothing. The drive was imaged, the ext4 cloud volume mounted from the image, and the SQLite index recovered intact, so that every content-ID file came back under its own name in its own folder.

100% of it recovered4 days here, and back by post
Illustrative example — replace with a genuine case
UK · NDR-2026-0530JOB LOGGED ✓

A QNAP TS-453D in RAID 5 hit by Deadbolt, with snapshots on and a business that did not know it had them

The network cable came out the moment the ransom page appeared. All four drives were imaged, the pool reassembled from the images, and a snapshot from two days before the attack found beneath the encrypted volume. It was mounted from the image and copied out whole.

98% of the share recovered from the snapshot6 days here, and back by post
Illustrative example — replace with a genuine case
UK · NDR-2026-0542JOB LOGGED ✓

A Netgear ReadyNAS 314 whose X-RAID expansion stopped in a power cut, then reported the volume dead

The unit offered to remove the inactive volume; the owner powered it down. All four drives were imaged, the reshape point read from the metadata, the layered arrays assembled with the old geometry before it and the new one after, and the Btrfs volume mounted from the virtual set.

100% of it recovered7 days here, and back by post
Illustrative example — replace with a genuine case

Begin with the kind of unit,
or with what it is saying.

Or begin with the badge →

Every kind of NAS

Single-bay NASMy Cloud, DS118, TS-133, LinkStation: one drive, one Linux volume. £300 + VAT→Two-bay NASA mirror or SHR, and the second drive during the resync→Four-bay RAID 5 and 6SHR, X-RAID, TRAID: the second failure during the rebuild→Rack and SMB NASSeveral pools, a cache, a few LUNs. From £1,250 + VAT→TrueNAS, Unraid, OMVZFS, parity, and the commands typed at two in the morning→NAS hit by ransomwareDeadbolt, Qlocker, eCh0raix: what snapshots and deleted originals still hold→Encrypted volumes and foldersWe bring the array; you bring the key→

Ransomware, honestly.

What can be recovered →

After an attack

Ransomware data recoveryThe encryption cannot be broken; the snapshots, deleted originals and partly encrypted files the ransomware did not finish often can be recovered→

The two jobs that ask more of you

Ransomware, and volumes with a key.

Most NAS work ends the same way: every drive imaged, the set rebuilt from the images, the file system repaired on the virtual volume, the files home. Two kinds of job add a step. A unit hit by Deadbolt, Qlocker or eCh0raix has had its files replaced through the file system while the array beneath, and its snapshots, were untouched; what comes back is what the attacker did not reach. And an encrypted volume or shared folder is rebuilt exactly as an unencrypted one would be, then unlocked on the image with the key you hold, because nobody else has it.

Deadbolt · Qlocker · eCh0raix · SynoLocker

A NAS hit by ransomware

Pull the network cable, then power down. Do not update, reset or reinstall: every one of them writes, and the deleted originals and the snapshots live in the space that writing reuses. Snapshots taken before the attack sit beneath the volume, out of the malware's reach, and are the cleanest copy that exists. Qlocker deleted the originals it archived, and deleted files on ext4 survive until overwritten. Deadbolt-encrypted files do not come back without the key, and the free look says which is which before any charge.

  • Snapshots, deleted originals, partly encrypted files, untouched volumes
  • Nothing decrypted, because nothing can be without the key
  • QNAP's forced update: tell us if it ran
  • Set from £500 + VAT; no data, no bill on most jobs
Through to ransomware →
Synology LUKS · eCryptfs · QNAP · Asustor · TrueNAS

Encrypted volumes and folders

Synology's encrypted shared folders and Asustor's folder encryption wrap files with eCryptfs; Synology's encrypted volumes from DSM 7.2, QNAP's and TerraMaster's use LUKS over the whole volume with a key vault on the system partition; TrueNAS encrypts datasets. The array is reconstructed from the images as normal and unlocked with the passphrase, the exported key file or the recovery key you saved. A reinstall that took the key vault with it is the one thing that ends the road, which is why Recoverable is the offer to decline.

  • Find the key before you post
  • Send the unit: the vault may live on it
  • We do not break encryption, or open drives that are not yours
  • Encryption adds a step, not usually a cost
Through to encrypted volumes →

What happens after it arrives.

All seven stages in order →

  1. Send the form

    Tell us the unit, the drives by bay, and what the dashboard or the lights say. Back by email come the posting address, the nearest drop-off point, packing notes and a booking sheet to print. The address is not published; it comes by email in reply to the form, and the booking sheet inside the parcel is what matches it to your enquiry when it is opened.

  2. Post it, or hand it in

    Every drive, labelled by bay, each in an anti-static bag in its own padding; the unit and its supply where they hold a key, a layout or a cache. Tracked post from anywhere in the UK, or handed in at the nearest of ten drop-off points; say where you are on the form and it comes by email with the posting details. Nobody collects, and we pay the postage home whichever way the job turns out.

  3. The free look

    The unit and the drives are assessed apart, on our own equipment, never in a NAS that will try to rebuild. An engineer settles what has failed and how much can honestly be read back. That stage carries no charge, and you may stop at it owing nothing.

  4. One price, written down

    Findings and price arrive together, and nothing chargeable begins until you have agreed to the figure.

  5. You get the files back

    Every drive imaged, the set rebuilt from the images, the file system repaired on the virtual volume, and what is recovered sent home on fresh media after 5–10 days at the bench for most sets. Your case stays open until you have opened the files yourself.

It has stopped, and the rebuild button is not the answer.

A rebuild reads every sector of every survivor on a set whose drives have aged together, and a reinstall puts a fresh system over the drives that hold your files. Power it down, label the bays, send the form, and back comes an honest account of how much still reads, with the price of getting it home. That account is free, and so is the parcel returning.

0800 6890668

Price my jobPacking and posting